JUST IN: Murkomen’s Plan to Improve Customer Experience at Kenyan Airports
Interior Cabinet Secretary Kipchumba Murkomen has unveiled plans to address customer experience challenges at Kenyan airports by implementing a new airport charter. The charter will be rolled out by a multi-agency technical team tasked with finding lasting solutions to enhance passenger experiences across the country. In a statement on Monday, January 27, 2025, Murkomen shared that the team includes representatives from the Ministries of Transport, Interior, Tourism, National Treasury, and the Kenya Association of Air Operators. The team aims to streamline processes at Kenyan airports, ensuring a smoother and more efficient experience for travelers. Murkomen emphasized that the new charter
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