JUST IN: JKIA Reforms: Streamlined Services and Enhanced Security to Boost Passenger Experience 

  The government has rolled out extensive reforms at Nairobi’s Jomo Kenyatta International Airport (JKIA) to enhance the passenger experience. The initiative takes a whole-of-government approach, aiming to create a seamless, efficient, and customer-focused environment for both local and international travelers. This reform is part of the broader goal to elevate JKIA to world-class standards, meeting travelers’ needs while improving Kenya’s image as a welcoming and efficient entry point. In response to passenger feedback, particularly about customs and immigration procedures, the government is re-evaluating these processes. The goal is to reduce waiting times and minimize inconveniences while maintaining security. A central
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