Airtel and Telkom in trouble over poor network

Airtel and Telkom in trouble over poor network

Airtel and Telkom telecommunication companies have been put on notice over poor network services.

The two have been found to be under performing in network provision resulting to poor call quality scoring below 80% the required minimum threshold.

Airtel scored 52 percent while Telkom scored 72 percent in the survey that evaluated the quality of calls across 33 counties in the year ended June 2020.

In the survey conducted by the Communications Authority of Kenya (CA) in 2020, Safaricom emerged the leading network with a 92 percent score in quality of calls.

Telkom and Airtel have now been put under watch to ascertain whether they will improve their services.

“As Airtel’s and Telkom’s performance did not meet the set target of 80 percent for voice services they were issued notices of non–compliance that require the firms to improve their quality of services in the country in compliance with the set threshold,” CA said in the report.

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“The Authority is evaluating their performance again in the 2020/2021 assessments for confirmation of compliance to the requested improvement.”

The report reveals that Airtel subscribers in Kajiado, Kiambu and Narok had the most disrupted network and highest outages when making calls. The company scored the lowest-  20 percent, in the three counties, Kwale, Laikipia, Nyandarua, Murang’a, Kirinyaga and Nandi.

It is only Kisumu that was found to be served best with a score of 100% by both network providers.

As it stands now, the two telcos stands to face disciplinary actions which may include paying a fine of 0.2% of their revenue.


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